HEMSS 1-year Embroidery Machine Warranty

Have a question about your sewing machine warranty? You’ll find all the answers below.

Warranty Registration

There is no need to register your warranty.

Please keep your receipt as proof of purchase.

The product warranty is non-transferable should the machine be sold or given away at a later date.

Who is issuing this Warranty

This warranty is issued by

25 Woodthorpe Road, Ashford, Surrey TW15 2RP

E-Mail sales@hwass.co.uk

To whom does HEMSS issue this Warranty

HEMSS issues this warranty to you if you have purchased the product new from us as the first purchaser and end-user of the product.

Statutory Warranty Rights

In addition to this warranty, you have statutory warranty rights. This warranty does not limit these statutory warranty rights.

To which products does this Warranty apply

This warranty applies to the machine and accessories (jointly referred to in this document as “this product”), with the exception of

  1. needles, light bulbs, bobbins, blades, tools and embroidery frames
  2. other parts that need to be regularly maintained, filled or replaced and that are subject to normal wear and tear (including, but not limited to, bobbin cases, needle plates, belts and needle threaders and brackets)
  3. consumable items
  4. products used prior to purchase, demonstration models and reconditioned products. However, the warranty does apply to products reconditioned by HEMSS itself.

What does HEMSS warrant

HEMSS warrants that the machine will be free from defects in material and workmanship. The warranty covers the repair or replacement of the machine at HEMSS expense and discretion. However, no consequential damages that occur outside of this product, such as materials that have become unusable or loss of profit.

Warranty repairs are arranged  on a back to base service by the end user.

Repairs can also be assisted by a HEMSS technician  with the use of live video support to avoid any transport cost on both sides.

When does this Warranty not apply

This warranty does not apply to:

  1. Material damage caused by external influences on this product
  2. Damage caused by incorrect installation, incorrect or inappropriate use, misuse, negligence, or accident (including, but not limited to, the transport of this product without proper preparation or packaging); and
  3. Damage caused by other non-HEMSS devices or programmes used together with this product (including, but not limited to, the use of consumable items and accessory items).
  4. This warranty shall become INVALID if this product is altered in any way (including, but not limited to, as a result of attempted warranty repairs without HEMSS authorisation or alteration or removal of the serial number).

How long is this Warranty valid

This warranty shall be valid for 1 Year from the date of purchase.